Support

Your subscription is managed through the Apple App Store. To cancel:

1. Open Settings on your iPhone
2. Tap your name at the top
3. Tap Subscriptions
4. Find ProgressPilot and tap Cancel Subscription

While your Premium is active, you can also get there from the app: Settings → Account → Subscription → Manage Subscription.

Cancellation takes effect at the end of your current billing period. You keep premium features until then. The free tier remains available after cancellation.

If you reinstalled the app or switched devices, your subscription should restore automatically when you sign in. Make sure you’re signed in to the same Apple Account you bought with. Premium and the Custom Program are restored in different places:

• Premium: go to Settings → Account → Subscription and tap Restore Purchases (shown while your plan reads Free; it’s also at the bottom of the upgrade screen). This restores a Premium subscription only.
• Custom Program: open the Custom Program (the card on Home, the Coach tab, or Settings → Training Profile → Custom Program), go through the questions, and tap Build my program on the review step. If the purchase screen opens, tap Restore purchase instead of buying again.

A program you have already built is part of your training data: it syncs through iCloud, so sign in with the same iCloud account and the same ProgressPilot account and it’s there.

Premium is €2.99 a month or €24.99 a year (local prices may vary), and both start with a 30-day free trial if you haven’t had one before. You’re charged when the trial ends unless you cancel at least 24 hours before. The free tier stays available whatever you choose.

A coach-proposed session every time you train (your first is designed by the AI, the rest by the built-in coaching engine), manual workout logging, the full exercise catalog (222 exercises) plus your own custom exercises, Performance Index scoring, personal record detection and PR cards, the Strength Profile radar, progression style, supersets, travel mode, rest timer, Siri Shortcuts, Home Screen widget, saving workouts to Apple Health, 3 saved routines, 30 days of session history, and a full JSON data export. AI coaching, Ask Coach, Recovery & Readiness, the AI workout builder, the Coach Check-In, full analytics, training reminders, Live Activity, and the other premium features require a subscription.

Refunds for subscriptions and the Custom Program are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple Account, find the ProgressPilot charge, and request a refund.

The Custom Program is a one-time purchase (€12.99; local prices may vary), not a subscription. After a short intake, your coach designs a complete 8- or 12-week gym program, with two revisions included. Start it from the Custom Program card on Home, the Coach tab, or Settings → Training Profile → Custom Program.

It is separate from Premium in both directions: you don’t need a subscription to buy or use it, and a Premium subscription doesn’t include it.

If the AI service can’t be reached when you build it, the app builds a program with its built-in engine so you can still train, and the purchase isn’t used up — you can have the coach design it again later. If the AI answers but its design can’t be used, the app tries once more, which uses one of your revisions. If that design can’t be used either, you get a program built from your coach’s proven template, and your purchase is used for it — the program screen tells you so. Any revision you have left can still build a new design.

Your program, two revisions if the first draft misses, a coach check-in at every block, exercise videos for your program, and training-day reminders — none of them need Premium. Revisions, the coach’s block-by-block adjustments, and your program’s exercise videos are available for 18 weeks after the program is generated: the longest program plus six weeks of slack.

You can have one active program at a time. To activate a new one, end your current program from its overview first; your new draft is saved meanwhile.

• “You’ve built as many programs as you can today” — there is a daily limit on program builds and revisions. The message tells you when you can build again, and nothing was charged.
• “Waiting for approval” — with Ask to Buy, the purchase waits until a family organizer approves it. It’s ready as soon as it’s approved; you don’t need to buy it again.
• You’re offline — your answers are saved and nothing was charged. Try again when you’re back online.
• “Connection lost” — the connection dropped before your program arrived. Nothing is lost; tap Try again and you won’t be charged twice.
• “Give it a minute” — your coach is still finishing your previous request. Try again shortly; nothing was charged twice.

If you created your account with an email address, tap Forgot password? under the password field on the sign-in screen. Enter your email first; we’ll send a link where you can choose a new password. If you’re already signed in, Settings → Account → Reset Password sends the same link.

The email can take a few minutes. If it doesn’t arrive, check your spam or junk folder and make sure you entered the address you signed up with. If you signed in with Apple or Google, there’s no ProgressPilot password to reset; sign in with the same button again.

You can delete your account directly in the app under Settings → Danger Zone → Delete Account. The app offers to export your data first, then asks you to confirm it’s you: sign in with Apple or Google again, or enter your password.

Deleting your ProgressPilot account removes:

• Your Firebase authentication account. If you used Sign in with Apple or Google, the app’s access to that account is revoked too (if the Google step fails, for example because you’re offline, you can remove ProgressPilot from your Google account’s third-party access settings yourself)
• Your training data in the app — sessions, routines, Coach Memory, Ask Coach conversations, custom exercises, and programs — on this device and in your iCloud copy
• Workouts ProgressPilot saved to Apple Health, only if you turn on Also delete Apple Health workouts in Danger Zone first

Apple subscriptions are billed and managed separately by Apple. Deleting your ProgressPilot account does not automatically cancel an active App Store subscription. If you also want to stop renewal, cancel your subscription in iPhone Settings > [your name] > Subscriptions, or use the Manage App Store Subscription link, before completing deletion.

If you bought a Custom Program, our proxy keeps a small purchase record linked to your account ID — how many Custom Programs you have redeemed, when your current program was generated, and how many of its included revisions you have used — so a purchase can’t be lost or used twice. It isn’t removed automatically when you delete your account — email us and we’ll delete it. Contact support too if you believe any other associated data remains.

Settings → Danger Zone → Reset All Data erases your training data — sessions, routines, programs (including a Custom Program you’ve built), Coach Memory, exercise notes, custom exercises, Ask Coach conversations and your profile — on this device and in your iCloud copy. Your ProgressPilot account and your subscription stay. It can’t be undone, so export your data first under Settings → Data → Export Data.

Go to Settings → Data → Export Data in the app. Everyone gets a free, complete JSON export of everything ProgressPilot stores about your training — profile, sessions, routines, progression history, and more. Premium subscribers can also export a CSV file with one row per set (sessions, exercises, sets, reps, weights, and PI scores).

Contact us at [email protected] to exercise your GDPR rights (access, rectification, erasure, portability, restriction, or objection). We aim to respond within one month. See our Privacy Policy for full details.

Go to Settings → Training Profile in the app. You can change your goal, fitness level, training frequency, training days, and equipment there; session length and progression style are under Settings → Workout Preferences. Changes save immediately and take effect the next time your coach designs a session. Specific weekdays are optional and only used for reminder timing — they never lock you to a schedule.

Yes. All core features work without internet: set logging, rest timer, Performance Index scoring, personal record detection, and the Home Screen widget. AI coaching needs a connection, but if your coach can’t be reached the app designs today’s session itself, so you always have a workout ready. A question you type to Ask Coach, the Coach Check-In and building a Custom Program wait until you’re back online: nothing is used up, and you can try again.

Open My Routines on the Home screen and build the routine on a single canvas: name it inline, add exercises, drag the cards to reorder them, and set the number of sets and reps for each exercise (pre-filled from your training goal). Tap Save Routine to keep it, or Save & start to save and train it immediately (free members see Start now, which trains it without saving).

To change a routine later, use the “…” menu on its card and pick Edit Routine. Free members can keep three routines; premium is unlimited. Tap New (+) on the My Routines header to open the workout builder — premium members can have the AI suggest the exercises instead of building by hand.

Tap + New in My Routines on the Home screen. Pick a focus (Push / Pull / Legs / Upper Body / Lower Body / Full Body) and a length (30 / 45 / 60 min), and optionally add a note about today — busy equipment, an area you want to go easy on, however you’re feeling. The wizard opens on the focus your coach suggests today, or on your last choice when there is no suggestion, with the length you picked last time.

For premium users the AI proposes a complete session in the routine builder, with a line explaining why it picked those exercises. From there you can edit, reorder, or remove anything; tap an exercise and choose Swap for three alternatives that fit the rest of the routine; or use Ask again for a whole new combination (with an Undo if you prefer the old one). As you build, the top of the screen shows how long the session is estimated to take against the length you asked for, and how your sets land across muscle groups. Then start it, or save it as a Routine for later.

Free users see the same wizard and can build from the full exercise catalog with “Build it myself”. The AI suggestion step is the premium part.

Ask Coach is premium and answers up to 10 questions a day. When you’ve used them, the conversation shows “You’ve used today’s questions” with the time you can ask again. Your earlier answers stay readable in the meantime.

When a change would help, Ask Coach offers one — swap an exercise, rebuild today’s session, or remember a preference — as a preview, and nothing changes until you tap Confirm. Changed your mind? Tap Undo under the change the same day, before you log another set.

Supersets are off by default. Turn on Settings → Workout Preferences → Supersets and your coach can pair accessory exercises, starting from your next coach-designed session. During a session you can split a pair with Do separately in the “…” menu, and in the routine builder you can pair exercises yourself with Pair with next.

The Coach Check-In is a premium ad-hoc training analysis in the Coach tab. When you feel stuck, run it and the AI reviews your last several weeks of training and returns a headline, what’s working, what’s holding you back, and an impact-ordered action plan (each item tagged volume / intensity / recovery / variety / form / consistency). With at least 4 weeks of training and 12 completed sessions, you get a “deep” analysis that cites concrete data points; with less history, the check-in focuses on fundamentals and acknowledges the short window.

You can run one check-in per week so the analysis stays meaningful. During the cooldown the card in the Coach tab shows when the next one is available and lets you re-open the most recent one. The advice is read-only — your sessions, routines, and settings are never changed automatically.

If you swap the same exercise out three times, ProgressPilot automatically marks it to avoid in future workouts and shows a toast with an Undo option. The exclusion applies to coach-designed sessions, build-your-own suggestions, and exercise swap suggestions — everywhere the coach picks for you.

Premium members can review and re-enable any avoided exercise in Coach Memory: Settings → Training Profile → Coach Memory, or View all memory on the Coach tab. Manual exercise selection from the full catalog is never restricted.

Yes. During a session, open the exercise’s “…” menu and choose Mark discomfort, or report discomfort in your post-session feedback (Significant once, or Mild after more than one session in two weeks), and premium members get an offer to ease off that movement pattern (overhead pressing, deep knee flexion, loaded spinal flexion, hip hinge, or wrist extension) for four weeks. You can also tell Ask Coach about discomfort that hasn’t gone away: it can propose the same four-week ease-off, and nothing changes until you confirm. If that movement is already being eased off, confirming renews it for another four weeks. Every coach-designed session, swap suggestion, and build-your-own suggestion steers around it. A banner on Home shows the days left — tap it to renew for another four weeks or end it early.

For ongoing limitations, add the affected areas and a note under Settings → Training Profile → Limitations. This is movement-based training guidance, not a medical assessment — if discomfort persists, check with a qualified professional.

Go to Settings → Training Profile → Equipment and tap Set up travel mode. Pick the equipment you’ll have and an end date up to 14 days away. Coach-designed sessions, the workout builder, and swap suggestions use that equipment until the end date, then your usual equipment comes back on its own. A banner on Home shows it’s on and lets you end it early. An active Custom Program keeps its own exercises.

Nothing to make up. There is no plan to fall behind on — whenever you come back, your coach designs that day’s session from your training history, and the gap is simply part of what it reasons over when choosing focus and load. Longer layoffs are handled by easing back in, not by piling on the sessions you skipped.

Go to Settings → Workout Preferences → Notifications. Reminders need Premium or an active Custom Program. You’ll find:

• Training Day Reminders, with a Reminder Time — sent on your Training Days (Settings → Training Profile → Training Days; with no days picked, they follow your training frequency), or on your program’s days while a Custom Program is active
• Streak-at-Risk Alerts — a nudge late in the week when you have a streak going and haven’t trained yet that week

iOS asks for permission when you turn a switch on. If notifications are turned off for ProgressPilot in iOS Settings, the screen says so and offers Open Settings so you can allow them again.

Premium members get a Live Activity during a workout: the current exercise, set progress, and rest countdown on the Lock Screen and in the Dynamic Island. If it doesn’t appear, check that Live Activities is on for ProgressPilot in iPhone Settings → ProgressPilot.

Add the ProgressPilot widget in the small or medium size. The small one shows today’s focus, exercise count and estimated time, then your session PI once you’re done; the medium one adds your week: a dot per day coloured by that session’s PI, sessions this week, and your streak. After midnight it shows No session yet today until you next open the app — that’s normal. Tap it to open the app.

Siri phrases include the app name — for example “Start my workout in ProgressPilot” opens today’s session, and “What’s my workout today in ProgressPilot” tells you without opening the app. The phrases also work in Finnish and Swedish; you’ll find them all in the Shortcuts app.

Apple Health is optional. Inside the app, Settings → Apple Health has three independent switches:

• Save workouts to Apple Health — free on every plan
• Use my cardio for coaching — premium
• Use my sleep and heart data for coaching — premium; powers the Recovery & Readiness card on Home

The first time you turn one on, iOS shows a single permission screen listing everything the app can ask for; ProgressPilot only reads a data type while its switch is on. If the Apple Health row in Settings shows Permission Needed, access was turned off outside the app: open it and tap Review permissions in Settings. To change the permissions themselves:

1. Open Settings on your iPhone
2. Go to Privacy & Security > Health
3. Find ProgressPilot
4. Toggle individual permissions on or off

Reads (cardio switch): Recent cardio workouts (running, cycling, swimming, walking, hiking, rowing, elliptical, stair climbing) — activity type, duration and distance. This helps your AI coach factor cross-training load into the sessions it designs.

Reads (sleep and heart switch): Last night’s sleep duration, your most recent heart rate variability reading and its 7-day average, and your most recent resting heart rate. These produce the Recovery & Readiness card on Home and inform the session your coach designs.

We do not read body weight from Apple Health — if you want calorie estimates, you enter it in the app instead.

Writes: Completed strength training workouts with their duration (capped at three hours), plus an active-energy estimate when you have entered a body weight under Settings → Training Profile → About you and allowed Active Energy in the Apple Health permissions. That weight stays on your device and in your own iCloud, and your coach never sees it, only volume totals. The only other thing it does is count the share of your body you lift in bodyweight exercises toward your training volume.

What is sent to the AI: A summary of up to five cardio workouts — activity type, duration, distance, and a relative recency such as “2 days ago”. And, when the coach designs a session after your check-in, last night’s sleep hours, your latest heart rate variability with how it compares to your 7-day average, and your resting heart rate. Both go to our Cloudflare Worker and are forwarded to OpenAI for that one request; no absolute dates, heart-rate history, or route data are sent, and our proxy stores no prompt content. The sleep and heart readings are never stored with your sessions or synced — a session keeps only the readiness level they produced. Turn either switch off in Settings → Apple Health to stop it. See privacy policy §3.5 for the full detail.

AI-designed sessions need an internet connection and Premium (or an active trial); on the free plan your coach uses its built-in engine after your first session, and that’s expected. If you’re on Premium and the AI is unavailable:

• Check your internet connection
• Verify your subscription is active in iOS Settings > Subscriptions
• The app automatically falls back to deterministic programming when the AI is unreachable — you’ll always have a workout

If the issue persists, contact us with your device model and iOS version.

The card needs Premium, Use my sleep and heart data for coaching turned on in Settings → Apple Health, and something recent to read: last night’s sleep, a heart rate variability reading from the last 36 hours, or today’s check-in. Heart rate variability and resting heart rate generally need an Apple Watch. If the card’s read on the day doesn’t match how you feel, tap I feel better/worse than this before today’s session is built.

Sync needs the same iCloud account and the same ProgressPilot sign-in (Apple, Google or email) on each iPhone. Check the iCloud Sync row in Settings → Integrations:

• Last synced… or Enabled — sync is working; give a new change a moment to arrive.
• Sign in to iCloud in Settings to sync — this iPhone isn’t signed in to iCloud.
• Saved on this device — the synced data on this iPhone couldn’t be opened, so new training is kept on the iPhone and merges back automatically once it opens again. Your iCloud settings aren’t the cause. If the row says the app started while your phone was locked, it syncs again the next time the app starts.

Demonstration videos are a premium feature (they also play inside Custom Program sessions) and need an internet connection. On cellular, check that Settings → Video → Stream demos on cellular is on. If a video doesn’t load, the app falls back to the static illustration automatically. If you’ve subscribed but the app still shows only illustrations, open Settings → Account → Subscription. If it reads Free, tap Restore Purchases; if it says your subscription status couldn’t be refreshed, tap Retry. Signing out and back in also helps.

ProgressPilot requires iOS 18.6 or later and runs on iPhone. It’s available in English, Finnish and Swedish. Your data syncs between iPhones signed in to the same iCloud account and the same ProgressPilot account. An internet connection is needed for AI features, but the app works offline with deterministic fallbacks.